Losing Your Religion: How to Move Past Dogma and Bring DevOps and ITIL Together in the Enterprise
The truth is that the modern IT organization needs elements from both DevOps and ITIL in order to effectively operate in a world which demands that IT manage a delicate balance
Organizations demand IT to operate at various speeds (in terms of rate of change) and to balance between the need for speed and agility on the one hand and stability and reliability on the other.
They have therefore attempted to create isolated instances, using DevOps and CI/CD for their most value-delivering applications (that demands speed and agility), but using more traditional approaches for the bulk of their day-to-day deployment management.
This Intellyx whitepaper by Charles Araujo tell us the Secret to Find Balance: Automation & Integration